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Wynand S

1 reviews | Active since Sept 2011

12 Aug 2025, 09:41

Marked as Non Payer due to Vodacom's accounting error

Can someone from legal please get hold of me. I have reported an accounting error (on your side) in April 2025 and it still has not been resolved. You marked me as a non payer for R9.07 and it was due to an invoice raised after the debit order run - which is controlled by you. I need Experian to be notified that the amount was not missed due to me but due to an error on your side.

I have tried multiple times to get hold of your legal department but without any success.

0
Replies (8)
Vodacom
Vodacom's reply12 Aug 2025, 14:28
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

WS
Wynand S's update15 Aug 2025, 16:18
Reviewer Update
Thank you, will provide feedback once it was confirmed.
WS
Wynand S's update26 Aug 2025, 06:47
Reviewer Update
Good morning,

I have had no update on my ITC profile. According to Experian it still indicates a missed payment.
WS
Wynand S's update28 Aug 2025, 08:55
Reviewer Update
Hi. Any feedback?
WS
Wynand S's update28 Aug 2025, 09:40
Reviewer Update
EC-21MY-17JV58 please confirm the outcome.
WS
Wynand S's update02 Sept 2025, 08:06
Reviewer Update
Thank you, I will follow up with them and let you know.
WS
Wynand S's update02 Sept 2025, 10:50
Reviewer Update
Hi, it's ClearScore / Experian.
WS
Wynand S's update15 Oct 2025, 12:57
Reviewer Update
Still not resolved.