MJ
Marilyn J

1 reviews | Active since Jul 2020

30 Jul 2020, 15:55

MARILYN JACOBS

Last year i've ordered a simcard and by the time the couriers came with the card i did not have my necessary docs and by the second delivery i still didnt have my docs and vodacom send me a message if the couriers dont do the delivery by the third attempt then Vodacom is gonna bill my so i phone Vodacom and cancelled my order cause i was pregnant by the time and could not get a proof of resident then i cancelled the order and ever since i find out this year that the consultant never cancelled the order and they billed mee R660 and only finding out now recently they handed me over to MBD ASSOCIATION AND I'VE been phoning everyone and nobody is cumming back with a how to get my name clear cause they blacklisted me and its blocking my credit and only to find out the lawayers dont pick up my calls cause they did not investicate like i ask cause they did not even pull the voice records so im vey cross and been sending emails like their costumer care told me and up to today no one calls back

0
Replies (2)
Vodacom
Vodacom's reply31 Jul 2020, 07:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply05 Aug 2020, 11:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. I tried to reach you this morning to provide feedback however your phone just rings and goes straight to voice-mail. Please see feedback provided by our Legal Department

Vodacom ***
 
Kindly note that account was, cancelled 7 days of activation an cancellation was not processed completely on the account.
 
 Account was handed over in error.
 
I have revoked the account from the DCA and sent a request to ITC to remove the account from your payment profile.
 
I hope the above is in order.
 
Kind Regards
 Ashe-Leigh Brown 

 Regards Consumer Website Team 







Best regards,