Maria Moseau

3 January 2018 I called Vodacom Cancellations Department on ********** : I spoke with Maria Mosoeu to query why two handset bills are still being taken off my account when I returned an iPhone 8 that I did not want in December 2017 unused. I then provided her with the courier's reference number for the handset and she confirmed that Vodacom had in fact received it in December, billed me in error and that I should not have been charged for two (2) handsets and two (2) contracts on my latest bill. Query Ref 1- ********** **********

3 January 2018 (same day) I received a text message: "Good Day Ms Sealy, we have reversed your upgrade and a cancellation has been loaded for the month end of January and you will receive further correspondence on the credits for your handset installment request on email."

NO EMAIL RECEIVED.

4 January I received a text message: "Thank you for your support. Your query with ref number 1- ********** ********** has been closed.

NO EMAIL RECEIVED. NO REFUND RECEIVED.

24 January 2018 I call Vodacom Cancellations Department: I speak with Phiwo. Her Team Leader: Maria Mosoeu

I ask to speak to Maria Mosoeu, who is unavailable and in meetings.

Phiwo then tells me that the reason that I did not receive a refund, despite my express request is because a Maria Mosoeu, instead of loading the cancellation and refund, has loaded yet another upgrade for an iPhone 8 on the 3 January onto my account. Apparently, this iPhone 8 delivery failed at my address and was returned to Vodacom 5 January 2018 but I am still being charged. That brings to total, three iPhone handsets.

I tell Phiwo to pull the call from 3 January 2018 between myself and Maria Mosoeu and advise how this gross mis-management and decision by Maria happened.

Phiwo - after a 22 minute wait on hold, comes back and advises that Maria and all Team Leaders are still in meetings.

The fact that this saga has been going on since last year December with at least eleven (11) calls in total to Vodacom is just so sad.

SHOCKING CUSTOMER SERVICE!