Many promises, no results

On 12 May 2021 I requested relocation of my router. Response was for me to expect a 30 day turnaround time. After 30 days I called for an update. Vodacom advised query was escalated. And advised I call the next day. When I called the next day I was informed that the job card was closed with no reason. Vodacom requested for me to complete another form which I did. Since then I have received only promises to get the matter resolved. In my last call, the consultant advised that the matter was escalated but there were no follow ups by the team leader or manager. Please help.