rK
ronnie K

1 reviews | Active since Feb 2018

24 Aug 2018, 16:19

Manipulation and deception by Vodacom and Brenton Joseph Matthews

Brenton Joseph Matthews **** to me.

After 16 phone calls over a 4 month period, Brenton Joseph Matthews PROMISED to get back to me and guess what, NOTHING

I called up to cancel my contract due to the fact that Vodacom changed the contract, and was put through to the retention team.

After sharing my decision to cancel the contract, I was informed that they would be prepared to keep my contract as initially agreed upon, and not increase my fees IF I AGREED TO STAY ON AS A VODACOM CUSTOMER.

Under those conditions I therefore decide to continue my agreement with Vodacom.

Vodacom subsequently chose to increase my premium, and after 14 phone calls, and about 6 hours of wasted time over the months, you have done nothing about sticking to our agreement, and I therefore stopped paying you your inflated ******* fees.

I am happy to see you in court to resolve this issue, and to go through consumer affairs and post everything on social media, as NOTHING ELSE WORKS.

Now Vodacom have cut off my phone, but try for four months to solve the issue, and NOTHING. They are hopeless.

0
Replies (2)
Vodacom
Vodacom's reply24 Aug 2018, 16:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

rK
ronnie K's update24 Aug 2018, 16:37
Reviewer Update
Thank you Vodacom, HOPEFULLY I will get a response, as I have been told over a dozen times someone will assist me to resolve my issue and to date, NOTHING. Lets sit in hope and prayer AGAIN.