Manipulating/misleading behavior from Vodacom
Good Day
I phoned Vodacom to ask when I can cancel one of my contract lines. The guy on the phone basically manipulated/mislead me in extending two of my contracts with just blatant lies being told. I immediately phoned back to cancel that and do a contract reversal. I phoned like 3x times to get them to do it. Every time I get told its done, but when I phone back to check the next consultant tells me sorry, not done. So now its the 25th and they overcharged me with all these added value services I done need. Vodacom is so desperate for money, they will try every trick in the book to get money in.
I will have to phone for the 4th time now on Monday to get them to reimburse me, such nonsense from them. I want this resolved ASAP
Not Kind Regards, Dewald
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we advised that both upgrades was already reversed on the account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we advised that both upgrades was already reversed on the account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,