JB
Joanne B
1 reviews | Active since Sept 2021
02 Sept 2021, 18:44
Mangers gone missing
For such a large corporate company I’m horrified how they are still in business. 10 days they still can not process my order because there system says I must not put I 0 in my cell number but the 0 is not there. They own the Fibre in our estate so I’m forced to go with them. They trying to locate a manager to help. What a joke. Vodacom useless
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Replies (2)
Vodacom's replyOfficial
03 Sept 2021, 06:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Sept 2021, 06:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Sept 2021, 09:34 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, you have confirmed that the issue is resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Sept 2021, 09:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, you have confirmed that the issue is resolved. Regards Consumer Website Team
Best regards,