TM
Thandeka M

1 reviews | Active since Jul 2018

25 Jun 2021, 11:57

MANAGERS CANT ASSIST, WORKING FROM HOME

STILL STRUGGLING WITH MY FIBRE , NOT CONNECTING AND IF IT DOES IT ONLY GETS CONNECTED FOR FEW MINUTES THEN DROPS CONNECTION.

CALLED AGAIN VODACOM FIBRE AND THE AGEN CUT THE CALL WHEN I ASKED TO SPEAK TO A TEAM LEAD. CALLED AGAIN GOT THROUGH TO SNENHLANHLA WHO TOLD ME THAT MANAGERS ARE WORKING FROM HOME, SO I AM NOT GETTING THE SERVICE I AM PAYING FOR BECAUSE A MANAGER IS WORKING FROM HOME?

I WAS THEN PUT THROUGH TO KWANELE(TEAM LEAD) WHO BLAMES KWANELE FROM VUMATEL FOR NOT ATTENDING TO MY ISSUE.

CANCEL THIS STUPID CONTRACT PLEASE AND REIMBURSE ALL DEBITED AMOUNTS FROM INCEPTION!!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (1)
Vodacom
Vodacom's reply25 Jun 2021, 13:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team