TM
Thandeka M
1 reviews | Active since Jul 2018
25 Jun 2021, 11:57
MANAGERS CANT ASSIST, WORKING FROM HOME
STILL STRUGGLING WITH MY FIBRE , NOT CONNECTING AND IF IT DOES IT ONLY GETS CONNECTED FOR FEW MINUTES THEN DROPS CONNECTION.
CALLED AGAIN VODACOM FIBRE AND THE AGEN CUT THE CALL WHEN I ASKED TO SPEAK TO A TEAM LEAD. CALLED AGAIN GOT THROUGH TO SNENHLANHLA WHO TOLD ME THAT MANAGERS ARE WORKING FROM HOME, SO I AM NOT GETTING THE SERVICE I AM PAYING FOR BECAUSE A MANAGER IS WORKING FROM HOME?
I WAS THEN PUT THROUGH TO KWANELE(TEAM LEAD) WHO BLAMES KWANELE FROM VUMATEL FOR NOT ATTENDING TO MY ISSUE.
CANCEL THIS STUPID CONTRACT PLEASE AND REIMBURSE ALL DEBITED AMOUNTS FROM INCEPTION!!!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
25 Jun 2021, 13:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jun 2021, 13:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
