Manager in protea Glen mall

I'm very dissappoint with Vodacom and their manager in protea Glen in soweto because we send a phone in December 11/2022 for repairs which is under insurance but until now it's not fixed as their store manager never sent it to repairs department, And the most sad part is that I had to try and get answer myself to them but no I'm still waiting with no answers but whn I went there the Manager hid at the back of the store.