SC
Snippy C

1 reviews | Active since Sept 2025

03 Nov 2025, 10:04

*********** Manager and customers service at Vodacom

What a waste of time... They can close their doors as customer complaints and shop manager is absolutely useless... I paid my phone May they switched my phone off in June due to payment, then switched it back on after POP WAS GIVEN, then every month after that... August I refuse to pay as the keep switching it off... Then suddenly the found payment in Vodacom account... Then they switched my phone off for the whole off August, DUE TO Their FAULT.... I REFUSE TO PAY FOR AUGUST AS I HAD NO USE OF MY PHONE.... AS the store manager takes 4 months to sort out a problem. Think twice as that Highveld Mall store and manager is ***********... I have been sending emails daily and not getting answers from head office or the *********** manager... What a **** show.

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Replies (1)
Vodacom
Vodacom's reply03 Nov 2025, 10:12
Official
 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards, 
Vodacom Consumer Website Team