Management hiding behind call centre agents

My story is simple : Over the last 3 months i have had to wait 6 weeks to have an upgrade rectified due to incorrect phone delivery and a ********** transaction on my account which is still in process after 5 weeks. The issue is, after making at least 30 calls to Vodacom re. these issues, the lack of response has been disgraceful. The call centre agents all try their level best to keep the client happy but thats where it ends. Nobody seems to take ownership of these issues and sort out/feedback to the client. A simple request to get someone to call back is ignored. The latest response is "i need to wait for the ***** to get resolved before Vodacom can load my data onto my upgrade, which was inadvertently left off 2 months ago. Thats absurd...can't make calls etc while Vodacom takes more than 6 weeks to resolve an ******** transaction on my account ! Apparently all calls are recorded..if Vodacom is really serious about client care and satisfaction, pull the records on my number and review them...if you are happy with what you hear, from a client who has been with Vodacom for 30 years, then i need to look for "greener" pastures...!