Management degrade and humiliate customer

My PS5 broke and I called Vodacom helpline. They verified my details and warranty. I was told to take the device to my nearest Vodacom service scentre and will handle everything. This morning at greystone Vodacom is was treated as if I had Leprosy. They shouted through a closed door that they refuse to help me, refusing to listen to me. I have in my life nwver been so humiliated and degraded.