DM
Dzanga M
1 reviews | Active since Dec 2023
11 Dec 2023, 16:08
Management and stuff
The Vodacom mooiriver mall store were not able to assist me with a swim swap. Specifically,the manager kindly refused and stated that I should pay the outstanding remaining amount first before doing a swim swap which was necessary due to my mugging incident. Worst part is they kept derailing me from doing so indeed.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Dec 2023, 07:31Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Dec 2023, 07:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Dec 2023, 07:32Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the Vodashop Field Services Consultant who will be contacting you to offer further assistance.
We have sent this to the respective management for the necessary sanction to be given to The Store and its Staff and management.
Regards
Vodacom Consumer Website Team
We have sent this to the respective management for the necessary sanction to be given to The Store and its Staff and management.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Dec 2023, 07:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the Vodashop Field Services Consultant who will be contacting you to offer further assistance.
We have sent this to the respective management for the necessary sanction to be given to The Store and its Staff and management.
Regards
Vodacom Consumer Website Team
We have sent this to the respective management for the necessary sanction to be given to The Store and its Staff and management.
Regards
Vodacom Consumer Website Team
Best regards,
DM
Dzanga M's updateReviewer Update
27 May 2024, 11:42Than, I appreciate the follow up hopefully there is room for improvement
DM
Dzanga M's update27 May 2024, 11:42
Reviewer Update
Than, I appreciate the follow up hopefully there is room for improvement