*********** management

Last week Thursday I wrote here about Vodacom and received an email saying they have responded. On Saturday they called me and asked me to send a lot of things because they didn’t not believe that when I buy using an app, they get their payment sametime but I don’t get voice bundle vouchers or data. After I’ve emailed them I then do a follow up and they did not reply. I then use their email that I used to liaise with Rani Ramakhelawani who is a compliant executive. She rep**** and asked me to call and request to speak to a manager because my issue can be resolved by call center. I called a number of consultants who keep saying that their managers or supervisors will call me back. Today it Thursday. So I emailed Rani again today and she said she had only attended my case because she was appointed to assist after my case was referred to NCC so in order for my case to be attended by them it’s needs to go through ombudsman or NCC like I did before and yes she understood what I’m going through because on her side she doesn’t understand why nobody has called me from Thursday until Thursday today when their turn around time is up to 72 hours