Mam we will send someone out to your premises.....Mam is still waiting....BUT in the meantime mam we will still deduct your premium.

I have had Fibre issues since August and each time I log a complaint the following occurs : 1. Different responses from different customer service representatives. Some really sound like they know nothing, others sound like they have just woken up and then there are others who really try to assist but can't do much but advise me that they will escalate BUT I can't speak to the back office. 2. Nothing ever comes from the escalation process. I never ever get a response, I always need to call back BUT `nothing happens after that. 3. Then it works for a little while....then it stops then I call back and they tell Mam that they will send someone out then Mam waits but no one comes out to Mam... 4. So today Vodacom deducts my monthly premium and I call BUT I am told a service cancellation ticket has been logged - Who logged the ticket and why are you deducting a premium if the service is not working???

So Vodacom can someone please call Mam before Mam takes this further? Here are all my reference numbers : SR *** SR *** SR*** SR ***

Thanks! Chantal