1 reviews | Active since Dec 2016
Makro Stubensvalley
<p>I had the most worst experience ever at Makro Stubensvalley Vodacom. On the 3rd December i went to get a Vodacom contract. I was soooo excited. BUT yes never again. Firtslty i waited for about an hour just to be assisted. Then someone approched me and asked me if they can help. To my luck it was the worst assistance of my life. First i showed them which contract i want. I got everything but they were off-line. So they said they cannot register and activate my phone there. But it will be done the same night. So i went home with a happy hart i was ok the know that i will be able to use the phone that night. To my disappointment i could not. A week later i went to Vodacom Randfontein to get some help. But the lady there again was so rude and said I should go back to Makro Strubensvalley and cancel the contract. So I had to waste money again for petrol to go to Strubensvalley on the 12th December. When i got there the lady who assisted us was the same lady who helped us on the 3rd December when i was there. She said there was a problem at Vodacom because the registered me at Strydompark instead of Strubensvalley and that they are still busy fixing the problem. And she said my phone will be fixed by the 16th December. Up to yesterday the phone was still not fixed. So i took my own time again to fix the problem. I phoned Vodacom and explained to them the problem. After 2 hours on the phone with them my problem is still there because once again i was told to go to Makro Strubensvalley and go cancel my contract. Please note that i am sitting with a contract phone from the 3rd December 2016 that is still up to today cannot use. I am paying for this contract so i expect to use my phone. Please note that i must BUY AIRTIME out of my own pocket and i am sitting with a USELESS CONTRACT PHONE. Because you are to laid back and dont worry if i loose business. Please can u help me ASAP</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
BAD BAD BAD SERVICE.......After my previous complaint the problem was only sorted 2 days after my complaint. But now im stuggling again with VODACOM.....On the 23December 2016 a debit order of R906 went off my account without notifying me. As per my signed contract the debit order was only to go off on the 1st January 2017. Today when i phone to comfirm that no debit must be taken off on the 1st January 2017 because they already took my installment on the 23December2016, they told me that another debit is booked for my signed date 1st January 2017. I complained and they said the transferring me to accounts with they said was also the legal department. I hold on the line for about 7 to 10 minutes to be transferred and all that happend was that my new number just displade all over my phone screen and the line just got quiet and i had to end the call. Again without any help, nothing was done at present. I have enough money in my account to pay my old contract number and my different life and funarel policies. Please keep in mind i am a pernsioner. Is there a "Ombudts man" for cellphone companies? If another debit order of R906 goes off tonight on my account i will go to them and lay a complaint of theft because i did not sign a contract for a debit order for the 23rd December2016 i signed for the 1ste of each month. I also would my current contract to be checked and see if no other debit orders went off without my knowledge. Please contact me today ASAP as i see what happeded here is *****!!!!!!!!
BAD BAD BAD SERVICE.......After my previous complaint the problem was only sorted 2 days after my complaint. But now im stuggling again with VODACOM.....On the 23December 2016 a debit order of R906 went off my account without notifying me. As per my signed contract the debit order was only to go off on the 1st January 2017. Today when i phone to comfirm that no debit must be taken off on the 1st January 2017 because they already took my installment on the 23December2016, they told me that another debit is booked for my signed date 1st January 2017. I complained and they said the transferring me to accounts with they said was also the legal department. I hold on the line for about 7 to 10 minutes to be transferred and all that happend was that my new number just displade all over my phone screen and the line just got quiet and i had to end the call. Again without any help, nothing was done at present. I have enough money in my account to pay my old contract number and my different life and funarel policies. Please keep in mind i am a pernsioner. Is there a "Ombudts man" for cellphone companies? If another debit order of R906 goes off tonight on my account i will go to them and lay a complaint of theft because i did not sign a contract for a debit order for the 23rd December2016 i signed for the 1ste of each month. I also would my current contract to be checked and see if no other debit orders went off without my knowledge. Please contact me today ASAP as i see what happeded here is *****!!!!!!!!