TS
Thomas S

1 reviews | Active since Aug 2018

12 Mar 2024, 09:14

Making the Poor Poorer

Vodacom today offered me 30% off airtime payments (which I make through FNB) if I will use the Vodacom app. To put this another way, I must pay 30% more if I will not use the app. Now, I have many devices, but none of them runs the app. Many other people, like me, are unable to run the app.

This inevitably disfavours the poor, who less often have devices which will run it. This 30% penalty, call it, seems therefore to be discriminatory -- in its own small way making the poor poorer, and the rich richer. Who ever thought it up? May I suggest that Vodacom correct this, and further make some kind of reparations to the poor.

0
Replies (3)
Vodacom
Vodacom's reply12 Mar 2024, 10:03
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

TS
Thomas S's update12 Mar 2024, 10:13
Reviewer Update
Notice that Vodacom promise to contact me on an app that I cannot use. The hellopeter complaint is about an app that I cannot use! Did they even read the complaint? And this is typical: "Can we continue this fight behind the scenes?" I shall request that they reply on hellopeter. Watch this space ...
TS
Thomas S's update12 Mar 2024, 10:15
Reviewer Update
Correction: I may be in error on the first point. The second point still applies. I shall be asking for a reply here.