CH
Charlene H

1 reviews | Active since Jun 2009

20 Jul 2017, 13:01

Making sure they get their pound of flesh

<p>So I love how Vodacom decides to disconnect my service when they've been on a mission to still charge me for recurring data that I've tried to deactivate multiple times. Meaning that I keep getting overcharged monthly for data that I no longer actually need to use seeing as we have WiFi at home. But hey... let's see how much more unhappy you can make your customers shall we?? I do NOT see why I should pay over R1000 when YOUR website doesn't work when people actually want to make changes to recurring data bundles... I think it's time to move on to another network - clearly Vodacom is losing the plot. </p>

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Replies (4)
Vodacom
Vodacom's reply20 Jul 2017, 13:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

CH
Charlene H's update21 Jul 2017, 14:16
Reviewer Update

Amazing.... STILL no real response... I am so absolutely disgusted by Vodacom...

CH
Charlene H's update25 Jul 2017, 10:08
Reviewer Update

Can services PLEASE be reconnected now? Payment made for the balance after data bundles deactivated

Vodacom
Vodacom's reply25 Jul 2017, 17:37
Official

Good day,

As per our telephonic discussion, this query has been resolved.

Contract is active.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian