making me pay for something i do not have.

i have been complaining on and off for a very long time now.PC-0W8C-2796KU but the person from you guys that i had to deal with has been extremely unhelpful [Email Removed] my last email to him has been ignored now since 16/9/2015. i am at my wits end. i will copy paste my last email to [Email Removed]<br> <br> Hi there<br> I was supp**** a phone by Vodacom.<br> The phone did not work as it should.<br> I returned the phone to Vodacom to be repaired.<br> After 4 months of back and forth with Vodacoms repair centre I returned the phone to Vodacom for good.<br> Somehow your logic eludes me as I signed a contract for a functioning phone. <br> I do not have a Vodacom issued phone in my possession.<br> Also I did not sign a contract with your repair centre so why would I need to escalate the problem to them ... do your job.<br> All I have requested was to go to a sim only contract and for you to refund/credit me for excess amount that I have been paying. Which to any reasonable human being is a reasonable request. I have sent you all the details that you required.<br> You took 4 months to reply to this email which in itself is unacceptable so please can I have a slightly more prompt response please.