Making it impossible to close an account

<p>I moved overseas for a season on the 2nd of Dec. End of November I tried to close my month-to-month modem account in Clearwater mall. I was told it was impossible to do it there. I had to phone them to cancel – and was assured it wouldn't be a problem. The recorded phone calls to the service centre on the 1st of Dec recorded my intent - I was redirected to this number again… Except that it doesn’t get answered. On the morning of the 2nd on my way to the airport another recorded call to the customer service will show my intent and frustration at these fruitless calls to this unmanned number. It just rings - after you go through the automated options which means it just rings while depleting your cell phone account. I went through mine - my sisters as well as an additional top-up without being successful on the hour’s drive... Ingenious way to make money off customers I suppose but I find it disgusting and totally lacking integrity. My sister then went into an office and managed to cancel it with some difficulty on the Monday (5th). And would you believe but I was just billed once again .... though I paid the month notice in December. It’s ****************.</p>