Making false statements on My Vodaom

<p>When buying airtime, I choose to buy airtime from my other Vodacom number. This option is ticked as being avaialable and the balance of airtime is given as R341 (or something close).</p> <p> </p> <p>I click to proceed and an OTP is sent to the other number. I input this number and an error is given: Error in provisioning. On phoning Vodacom (and wading through options and waiting for 5 minutes), I explain the situation to the consultant. They tell me that I have 0 airtime available to buy / transfer. So I enquired about the balance showing on the website. The person tells me that this is how the facility has been set up and I am interpreting the amount incorrectly. I should interpret that amount as the total airtime available - not the airtime available for transfer. So I enquire on how would I know if I do have airtime available. The response - I should know whether I have bought additional airtime and only the additional airtime is avialable.</p> <p> </p> <p>1) Vodacom is making a false representation of the airtime available for transfer / buy.</p> <p>2) They assum that the customer is an idiot for not being able that this false representation is not the actual amout available.</p> <p>3) instead of Vodacom showing the correct balances / breakdown of balances, they expect the customer to do this on the fly from memory.</p> <p> </p> <p>NOT user friendly at all.</p>