Making a promise and now no sense of urgency when the promise is not kept

Had someone from escelations assist me perfectly on Monday with regards to my first review of the order being cancelled without informing me. I was told my order would be with the couriers on Tuesday and that i can expect delivery by Friday latest next week Monday. Called yesterday to the online department to follow up on my order where an agent told me that my parcel is scheduled for delivery to me on the 17/08/2023 which is today. When i called ina t 9am to follow up as there is still no info on the tracking i had to be informed that my parcel has not yet been given to the couriers. requested for management or escelations to contact me and nothing, called again and got transferred to aftersales whom tells me that i have to wait 24 to 48hours for escelations to resolve my query. Not bothered the least by promises that was made by staff/representatives of vodacom to understand that they need to jump with a matter of urgency to get this resolved.

I also know that i will be told someone would contact me in due course after this review and it is unacceptable, should an agent not call before 4 pm with answers i would rather escelate this to Higher managent a Mr Mandla, Mrs Fatima and a Mr Mohamed . My number is below on this review where i can be reached