Make Ts and Cs more clearer so we know our options

I recently did an upgrade and then saw an option of "store collection', well for the past 9 years I have always done an online upgrade to take advantage of the the free service unlike when you do it instore, guess what?? that option of store collection had a R150 admin fee which came as a shock as I thought all they needed was proof that I did the upgrade, scan it and hand over my parcel. please let us know next time you give us this option so we know we actually are not saving by choosing store collection as an option, It was great as i picked it up during my shopping but it wasn't financially savvy at all