Make offers to settle their faults, but dont honour them
<p>I am now really disappointed. I filed a call on Vodacom's service, they called me back and compensate me for inconvenience Data, however, they never supp**** the data they promised.</p> <p>I've done an upgrade on ********** 726, without a device. Someone with their lack of intelligence removed the call line identity. When i followed up on this, i was told, it was a technical error. For this Vodacom offer not to charge for the call identity and give 250/500mb of data, the call line identity has not been charged, but the data was not honoured. I'm now wondering if this is the norm to pacify their customers.</p> <p>I'm a paying customer and their service and goods are not for free. Vodacom is doing financially well, because of their paying customers. This is the outcome of their poor service, that</p> <p>On the same number i see a device charge of R43.86 i didnt upgrade with a device, what is wrong with Vodacoms lines, can these people not hear properly, do they not understand what a customer ask.</p> <p> </p> <p>I was also promised 1 gig data on one of my accounts ********** 224 [this was also a contract that was messed up with poor quality device]. I dont know what is going on with Vodacom the service is far below standard.</p> <p> </p> <p>I'm taking my office hours time to write a complaint, time which i shouldnt need to be using.</p> <p> </p> <p>on my main account ********** 800 i was suppose to get 500mb x 24, i also received a 5 gig once off [no 500mb data]. when i called yesterday i was told to phone after sales service as they couldnt see the offer of 500mb. I hope you listen to your calls, that you listen carefully, as this is ********* to make promises and not honouring them.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
How long does it take Vodacom to respond on their poor service, incorrect billing, and lack of honouring their agreement, is this necessary that a person has to chase Vodacom all the time:
Make offers to settle their faults, but dont honour them
I am now really disappointed. I filed a call on Vodacom's service, they called me back and compensate me for inconvenience Data, however, they never supp**** the data they promised.
I've done an upgrade on ********** 726, without a device. Someone with their lack of intelligence removed the call line identity. When i followed up on this, i was told, it was a technical error. For this Vodacom offer not to charge for the call identity and give 250/500mb of data, the call line identity has not been charged, but the data was not honoured. I'm now wondering if this is the norm to pacify their customers.
I'm a paying customer and their service and goods are not for free. Vodacom is doing financially well, because of their paying customers. This is the outcome of their poor service, that
On the same number i see a device charge of R43.86 i didnt upgrade with a device, what is wrong with Vodacoms lines, can these people not hear properly, do they not understand what a customer ask.
I was also promised 1 gig data on one of my accounts ********** 224 [this was also a contract that was messed up with poor quality device]. I dont know what is going on with Vodacom the service is far below standard.
I'm taking my office hours time to write a complaint, time which i shouldnt need to be using.
on my main account ********** 800 i was suppose to get 500mb x 24, i also received a 5 gig once off [no 500mb data]. when i called yesterday i was told to phone after sales service as they couldnt see the offer of 500mb. I hope you listen to your calls, that you listen carefully, as this is ********* to make promises and not honouring them.
How long does it take Vodacom to respond on their poor service, incorrect billing, and lack of honouring their agreement, is this necessary that a person has to chase Vodacom all the time:
Make offers to settle their faults, but dont honour them
I am now really disappointed. I filed a call on Vodacom's service, they called me back and compensate me for inconvenience Data, however, they never supp**** the data they promised.
I've done an upgrade on ********** 726, without a device. Someone with their lack of intelligence removed the call line identity. When i followed up on this, i was told, it was a technical error. For this Vodacom offer not to charge for the call identity and give 250/500mb of data, the call line identity has not been charged, but the data was not honoured. I'm now wondering if this is the norm to pacify their customers.
I'm a paying customer and their service and goods are not for free. Vodacom is doing financially well, because of their paying customers. This is the outcome of their poor service, that
On the same number i see a device charge of R43.86 i didnt upgrade with a device, what is wrong with Vodacoms lines, can these people not hear properly, do they not understand what a customer ask.
I was also promised 1 gig data on one of my accounts ********** 224 [this was also a contract that was messed up with poor quality device]. I dont know what is going on with Vodacom the service is far below standard.
I'm taking my office hours time to write a complaint, time which i shouldnt need to be using.
on my main account ********** 800 i was suppose to get 500mb x 24, i also received a 5 gig once off [no 500mb data]. when i called yesterday i was told to phone after sales service as they couldnt see the offer of 500mb. I hope you listen to your calls, that you listen carefully, as this is ********* to make promises and not honouring them.
I took the liberty of calling ********** to log a complaint for the above. The person at the complaints couldnt deal with my problem and send an email to the upgrades and i still see no communication from Vodacom apart from the automated responses. I feel this is really serious that Vodacom has the tendency of giving poor service, fixing it with an empty telephonic promise, nothing in writing and you have to fight to get the VAS back. This is the type of service you get from Vodacom [a service provider with a difference]. Negative experience all around.
I took the liberty of calling ********** to log a complaint for the above. The person at the complaints couldnt deal with my problem and send an email to the upgrades and i still see no communication from Vodacom apart from the automated responses. I feel this is really serious that Vodacom has the tendency of giving poor service, fixing it with an empty telephonic promise, nothing in writing and you have to fight to get the VAS back. This is the type of service you get from Vodacom [a service provider with a difference]. Negative experience all around.
I am still waiting on a reply regarding my query i posted and contacted Vodacoms complaints. They directed my query to an incorrect channel, guess what, i still have no solution
I am still waiting on a reply regarding my query i posted and contacted Vodacoms complaints. They directed my query to an incorrect channel, guess what, i still have no solution
Dear Moira
As discussed, this matter has now been resolved.
Regards,
RJ
Dear Moira
As discussed, this matter has now been resolved.
Regards,
RJ