Make empty promises about paying my refund

On the 25 February 2015 I made an EFT payment of R971.74 for my Vodacom account and on the 27 February 2015 Vodacom debited my account. I called to request a refund and I received an SMS that I must fax a copy of my proof of payment which I sent on the 03 March 2015 for the attention of Vuyisile Shiba. On the 04 March 2015 I called to follow up and I was told payment would take 7 - 14 days.<br> <br> Today 17 March 2015 when I call to follow up after an hour of being sent from pillar to post I finally spoke to Melissa who said the request for a refund has not been loaded on the system and I have to wait 7 - 14 days from today. She then tries to cover up the mess Vodacom has done by suggesting that the account is overpaid by some R200 odd rands. I explained to her that this is because of Vodacom did not process my refund but instead credited my account for the March billing.<br> <br> The principle is that Vodacom should have paid my refund as requested and not try to justify their mistake. It is bad business practice...I NEED MY REFUND - I will pay March bill myself.