Major disappointment!!!

If I could give 0 stars I would!!!! We placed an order on November 25th for one of your online deals (router and gaming laptop), but we were informed that this item was on back order for 2-3 weeks. It has now been 5 weeks and we have not received any feedback or communication regarding when we can expect to receive our order. We find it extremely unprofessional and frustrating that we have to keep calling, only to have our calls dropped or receive no proper feedback at all. Could someone please get back to me regarding the status of our order? It is ridiculous that we have to make repeated calls without any success. Even your aftersales department is terrible at assisting!

Another call this morning only to get told we should rather go and check at a store and reapply! So we are expected to just drive around to every Vodacom store looking for stock???! ( Since apparently the sales team at your call centre cannot tell us which store has stock)

How on earth is this reasonable!!!