MO
Marsilda O
1 reviews | Active since May 2018
21 Dec 2019, 08:56
MAINTENANCE ON FIBRE LINE??? 9 DAYS
MAINTENANCE ON FIBRE LINE??? 9 DAYS REALLY!
I truly understand that technology needs maintenance...but waiting 9 days for completion...RIDICULOUS!!!!
COMPLAINING DOES NOT HELP. PHONING EVERYDAY DOES NOT HELP AND WHAT DO WE GET.....
Customer service laughing at you over the phone....HOW UNPROFESSIONAL IS THAT!
I pay my bills I am behind on work due to NO CONNECTION. Is it the season? Is it because its CHRISTMAS...Does not matter the day or event CUSTOMER SERVICE IS KEY
I need this sorted out now...please contact me
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Vodacom's replyOfficial
21 Dec 2019, 11:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Dec 2019, 11:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team