Main account holder - Ref: ***

<p>I have contacted Vodacom five times in the last 7 days to request that they correct that I am the main account holder. It is beyond my understanding how I am suddenly not the main account holder. I have been the account holder on my number for 10 years, same number, same bank account. I am an unmarried adult, there is no one else who could possibly be the main account holder. It is absurd. Why the app and website no longer recognises me seems to also be beyond the Vodacom call centre. Most of my calls have gone without solution because the phone operator didn't know what to do. Apparently on their system I am the main account holder, and yet, I cannot conclude any transactions on the website or app and the error message states I am not the main account holder. The call operator suggested I open a new website profile on Vodacom and reload the app and use the new profile. Did both, no joy.</p> <p> </p> <p>Of course, the call holding message urges me to use the self-service options on the app and website. Only, I am not recognised as the main account holder on either, so, no joy. I I run out of data and can't buy more on the app, no doubt Vodacom will charge me out of bundle rates. So, is this a **** by Vodacom? Are they making it as absolutely hard as possible to work the app and website so that we get to the point that they start making money out of out of bundle rates?</p> <p> </p> <p>It is incredibly frustrating and infuriating that I am not recognised as the main accouont holder. If this isn't fixed soon, I am leaving Vodacom at the end of my contract and going elsewhere. I finally got a reference number on Sunday 7 May 2017, five days later, still no call back or solution from Vodacom.</p>