Main account authorisation

2015-10-10 19:47 reported that *** is the main account holder but neither the app nor the web portal allows me to transact on the other numbers<br> 2015-10-12 13:38 received call: Reference number S3-9JS28-86OUL referred to Data Technical team<br> 2015-10-13 received SMS from Andre van der Poll asking for screenshots, sent at 10:32<br> 2015-10-14 09:24 screenshot acknowledged<br> 2015-10-26 the situation remains unchanged, please resolve