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Suliman E

1 reviews | Active since May 2016

05 Dec 2017, 12:38

Maimum frustration

It has been really frustrating trying to renew my Business contract with Vodacom. Tried via the website which gave me a reference number and said a consultant will call - no one called. Called the call centre but they were offline Called again and the lady took my details and said she will send the details by email - no email received. Called the next day - said they were off line - email came later that day. Sent all the documentation - got an SMS that the contract was renewed. No news about the handset. Sent email - no reply

Tried to port a number from MTN - agent says she is battling to port the number. Sent her the necessary documentation. Nothing happened. Queried the progress - no reply to email.

After many calls and emails I am frustrated with Vodacom not keeping me informed of the progress of the contract / handset. Not replying to emails.

Cell numbers involved: 082 ********** - Upgrade ********** - prot from MTN

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Replies (2)
Vodacom
Vodacom's reply05 Dec 2017, 13:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

SE
Suliman E's update11 Dec 2017, 11:30
Reviewer Update
Thank you for your prompt reply - It's a week later and I still have to hear from ANY Vodacom agent. I called on Thursday 7th and the call centre agent told me that Merrisha Naidoo is the agent dealing with my application and she WILL call back. I am still waiting. I just want to find out if my number has been ported from MTN and when will the Vodacom contract kick in? Is that too difficult a question to ask? Or should I just have stayed with MTN. I am now buying airtime for this contract on a daily basis because I don't know when Vodacom will put the contract in place. Phone number to port : ********** 786 I would also like some information of when can I expect my handset for ********** 992. Just a little information from Vodacom so I know what's happening without having to waste my time chasing after the contracts.