Magical Vanishing Data....
<p>Vodacome ran a debit order on my account for R14,000 - Naturally I reversed this...it's for out of DATA bundle rates...HOWEVER when i check my Vodacom app i have over 10 GIGS still available.</p> <p> </p> <p>Vodacom has removed all EMAIL contact information and insist you call them, this is obviously to erase your consumer rights by having a paper trail...which I need as I am disputing the charges.</p> <p> </p> <p>Even MORE interesting is i get SMS's stating that I must pay R9,800 and sms ARR to ********** which i do, the reply I get is "Thank you for your SMS. Please note that your number is currently not in arrears." What the heck?!?</p> <p> </p> <p>Is vodacom exploiting the unquantifyable data useage and make tons of cash off their clients?!?!</p> <p> </p> <p>Disgusted to say the very least!!!!</p>
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Replies (4)
Vodacom's replyOfficial
09 Nov 2016, 14:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Nov 2016, 14:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
30 Nov 2016, 10:55Good Day - I acknowledge your letter with the credit to be passed of around R9,100 and appreciate your efforts in investigating such.
I would now like to know how you will repair the damage done to my credit rating on ITC and how we will proceed in a win-win relationship going forward??
's update30 Nov 2016, 10:55
Reviewer Update
Good Day - I acknowledge your letter with the credit to be passed of around R9,100 and appreciate your efforts in investigating such.
I would now like to know how you will repair the damage done to my credit rating on ITC and how we will proceed in a win-win relationship going forward??
's updateReviewer Update
06 Feb 2017, 08:59Thanks for the reply, however This is still a JOKE, no credit received TO date. and my Credit Score is being negatively affected. Funny thing is I now personally know at least 10 Vodacom Clients who this is happening to...I will never recommend Vodacom to anyone...the network is failing as far as coverage is concerns and calls are dropped continiously, I have switched to Cell-C and WOW I am impressed! I have never been without signal since then!
I am willing to pay handset installments until they are paid up but Vodacom can take their ficticious data charges and jump!
's update06 Feb 2017, 08:59
Reviewer Update
Thanks for the reply, however This is still a JOKE, no credit received TO date. and my Credit Score is being negatively affected. Funny thing is I now personally know at least 10 Vodacom Clients who this is happening to...I will never recommend Vodacom to anyone...the network is failing as far as coverage is concerns and calls are dropped continiously, I have switched to Cell-C and WOW I am impressed! I have never been without signal since then!
I am willing to pay handset installments until they are paid up but Vodacom can take their ficticious data charges and jump!
's updateReviewer Update
27 Feb 2017, 09:03STILL awating feedback and invoices from Vodacom...You aren't too serious about resolving your issues!?!?!
's update27 Feb 2017, 09:03
Reviewer Update
STILL awating feedback and invoices from Vodacom...You aren't too serious about resolving your issues!?!?!