MADNESS OF SERVICE

I app**** for a cellphone contract around September/October, and was told it was approved. After waiting for the device, it never arrived. When I followed up, I was informed the contract had been canceled and I had to reapply. I reapp**** and received the phone, but when I inserted my SIM card, it prompted me to insert an MTN SIM card to activate the phone. I called Vodacom to explain, and the representative was extremely rude, even questioning why the phone required an MTN SIM. No one provided any explanation or help. I arranged for the phone to be collected, but it took them a while. Eventually, they collected it, but now, over 10 days later, when I call to apply for a new contract, I’m told they haven't received the returned device. When I finally get through, they say it’s been received but I can’t apply for a new device because I’m in arrears – for what? Now, my phone is blocked from calling Vodacom due to "*****ulent activity," because I’ve called too many times. This whole experience has been nothing short of madness.