1 reviews | Active since Sept 2016
Made to sign incorrect contract /misleading /misrepresantion
<p>I was made to sign the wrong contract by Allie Mabasa at the Clear Water Mall Vodacom Shop,the line was meant to be soft locked as the agreed deal special ,was left as an open line by Allie ,went in on the 29/09/2016 hoping they would acknowledge the error and was told by Ester that I signed for the contract I have to pay up ,or vodacom will have me listed ,no acknowledgement of error on their side ,no initiative made by Esther to have the terms of the contract changed ,called the customer center a month ago ref#no 1- ********** 3063 to have the line softlocked ,I am still being billed for the open line to date ,this is unfair business practise not in line with the CPA ,misleading clients to push for sales Allie Mabsa was wrong and he needs to acknowledge the fact.Stop misleading and misinterpreting facts take ownership .</p>
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Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
