Made to feel like worthless ****

Below the transcript of a Facebook chat with Vodacom

Vodacom Typically replies within an hour Telecommunication Company Fri 7:50 PM You sent January 22 at 7:50 PM

"i need to query a contract application rejection please"

Vodacom sent January 22 at 8:20 PM

"Hi John,

Please provide us with more details of your query."

You sent January 22 at 8:21 PM

"(Reference No)"

You sent January 22 at 8:30 PM

"App**** online. Got email response "Hello. Unfortunately, you don't qualify for the deal you app**** for.""

You sent January 22 at 8:31 PM

"Lenovo M10 Android Tab. 1GB TopUp @ R199pm"

You sent January 22 at 8:33 PM

"Application under Lynne Sherwin"

Vodacom sent January 22 at 8:54 PM

"When did you apply for the contract?"

You sent January 22 at 8:54 PM

"Mon, 18 Jan, 17:25"

Vodacom sent January 22 at 9:25 PM

"We're sorry to hear this, could you please confirm the ID number?"

You sent January 22 at 9:26 PM

"(ID No)"

Sat 7:08 AM

Vodacom sent Yesterday at 7:08 AM

"Morning John

Could you kindly send us a screenshot of the email you received so we may better assist."

You sent Yesterday at 7:48 AM

"(Screenshot)"

You sent Yesterday at 7:50 AM

"(Screenshot)"

Vodacom sent Yesterday at 8:15 AM

"Thanks for the screenshot. Kindly elaborate a bit more on how may we assist you? Please note that, you can only apply again after 6 months."

You sent Yesterday at 8:31 AM

"I would like full details on why I was rejected and how I can get this deal please"

Vodacom sent Yesterday at 8:51 AM

"Is your credit score clear? Also do you earn at least R3500 per month after deductions?"

You sent Yesterday at 8:56 AM

"Yes and yes. I have had two Vodacom contracts for the last 20 years, both of which have been paid up to date without fail."

Vodacom sent Yesterday at 9:15 AM

"Kindly note that you have been advised accordingly, you do not qualify for the deal you app**** for and our feedback remains the same."

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I have never been treated this way. And by a company I have supported for 20 years. To be shut down mid-conversation after answering all your questions with no helpful response.

I am not aware of any credit issues and was simply seeking details on the failed credit check so that I might rectify the situation. I am happy to forward any necessary documentation to Vodacom or relevant third party for that purpose.

Instead am made to feel like worthless ****.