MD
Mariska D

1 reviews | Active since Jun 2012

24 Feb 2017, 20:50

Made mistake but who care

<p>Dear Vodacom accounts department, I promised that I will list you on Hello peter by closed of business today. Hopefully I get service now after this poor services of yours. I paid my husband Vodacom account and used by accident my account no with Vodacom as reference for his payment. I phoned last week Monday and was told to send proof of payment to ********** The person even told me that I will get a reference via sms for our call but don't worry please rate my service. Next time if I must rate your service all will be select as poor service. I even asked the person that helped me to please make a note on my husband account that he did pay but reflect on the wrong account. I was even told that it would take 5 to 7 working days for this correction. I phoned again this week and was told the same story to send proof and used my husband account as reference and they will fixed the same day. Well done still nothing. I send last night an email to say if my husband doesn't receive a sms by close of business today to say thank you for your payment then I will list you an hello peter. Hopefully Vodacom will attend to my request. Your service are the worst but don't worry Vodacom can just list a person as a slow payer who cares. You right who cares but I will make sure that the people read about your bad service. </p>

0
Replies (2)
Vodacom
Vodacom's reply25 Feb 2017, 11:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Mar 2017, 13:29
Official

Dear Mariska,

Your query has been resolved.

Regards,

Cassandra