Made an online appointment/booking at the Vodacom superstore in Greenacres for 1pm, Saturday 4th Dec 2021

Made an online appointment/booking at the Vodacom superstore in Greenacres for 1pm, Saturday 4th Dec 2021. Upon arriving at the store nobody knew what i was taking about, they looked at me as i am from outer space, i showed the email and sms but still no one had no idea of an online appointment. I was send from one que to the next so i finally decided not to waste any more of my time and left the store. Whats the point of making a booking or appointment via the Vodacom App when people at store level are not even aware of a booking or this booking system? Really expected much more from my trusted Service provider. Very, Very disappointed!