Maddening

<p>1. Order Vodacom contract from online store.</p> <p>2. Receive phone with nano-sim requirement but micro-sim card.</p> <p>3. Phone Gardens vodacom shop multiple times throughout the morning, no one answers.</p> <p>4. Go to Gardens, do not appear busy, do not understand why they did not answer the phone. Do not comment proceed with query.</p> <p>5. They inform me I need to do sim - swap. Sim is not activated so they cannot help me. Incredibly unhelpful on the issue.</p> <p>6. Go home phone activation department, sim card is now activated.</p> <p>7. Return to store, sim swap completed. Charge me R69 to do this even though their fault, say I can claim back from online by submitting invoice. Great more admin. (Store personnel continually make comments that I should not have got my contract online - and that mismatched sims is a common problem)</p> <p>8. Request them to perform number port from CellC. Expicitly say that I have talked to CellC porting department and that they need to ensure that they do the port as a post paid port. They do it as a prepaid port. (Guy assisting me seems new so I am okay with this - and I receive an sms immediately from CellC saying the port was refused, so return). They now do the port correctly. They are insistant I cannot complete the port at the store as I got the contract online. (Senior person says this, not the new person).</p> <p>9. Call the helpline to complete the sim swap as it had not gone through even though they said would take 2-4 hours. Receive very good service from person I spoke to. Sim swap complete. Assists me with number for porting department.</p> <p>10. Call porting department. They say that the store is talking rubish and that they should have completed the port. He then says I can try the online number. Call them and they say I must call the porting departments. I say to him "no no no" porting department said I should try you. He then says okay I am transferring you to the sales department. This time there is no time to repond and he transfers me immediately.</p> <p>11. I hear "If you would like to take out a new Vodacom contract please press 1". Put down phone and proceed to write this review.</p> <p> </p> <p>I hope the quality of Vodacom's network supersedes their really ****py customer services. </p>