M Zondo

We tried from December 2020 to cancel the contract with Vodacom. The local agent couldn't assist us I stead he gave us a number to contact. We phoned the number since then up until Monday 03 May 2021. We spoke to several people at that number but all of them have not been able to assist. At times in one day we speak to a minimum of 3 people who cannot help us cancel the contract. We spoke to Nicky - a very rude guy who even dropped the phone whilst speaking to him, we also spoke to Leon, who promised to come back to us but never did, we also spoke to Sharlotte who was also very impatient with us and could not help. She is also a **** who will mascurate willingness to help but will never help.

I have been in and out of the Goldfield Mall Vodacom. Shop trying to cancel my contract. I also learnt that Vodacom has outsourced the cancellation department to another company. I have a feeling this is their retention strategy to discourage people from canceling contracts..

If you have a contract with Vodacom and you intend to cancel it in 6 months time, you had better start the process now, it might be cancelled then. I still have other contracts with vodacom, I'm keeping them because of my contractual obligations to them, otherwise I'm canceling them when they expire. Of course, I will initiate the process at least 4 months in advance to ensure that they get canceled on time.