M-Pesa account downgraded AGAIN

I upgraded my contract and was given an M-Pesa card with R 100 in it. However activating the account to access the funds or even deposit funds into it seems to be more trouble than it worth, i have been to Brits 4U twice to have copies of my ID taken to send to the call center as the account keeps being downgraded, no one at the call center or vodacom shop can tell me why. They send my ID to the M-Pesa call center, I then receive and SMS upgrading my account only for it to be downgraded again the following day? <br> <br> This product is supposed to be free and easy, however the time taken off work and petrol used going to the store is just not worth the hassle. <br> <br> Can someone please contact me urgently to resolve this issue.