Lying Vodacom Direct elecentres an Uncooperative Customer Service

For years I have been a Vodacom customer. One of my packages is a 20Gb data bundle. At the beginning of this year a Vodacom call center agent phones to tell me - not ASK me but TELL me - that the 20Gb bundle is being improved. My payment will go down and unused data will be carried over. I gladly accept this. But they have to send me a new SIM. WHAT A STINKING RIPOFF. Sure they sent me a SIM AND THEN CHARGE ME FOR A WHOLE NEW ACCOUNT. This is not an upgrade but a NEW ACCOUNT. I am now being charged TWICE for the same thing. THe SIM Card is still inthe courier bag unopened. Vodacom call centerare refusing to stop the false account. THe insinuation is that I want a second account when I do not even use all the data for the frist one.

What's up VODACOM? What a ripoff. I have never used the ripoff telecentres for new accounts because of the potential for this very thing. Now I am saddled with two account and BITTER TASTE IN MY MOUTH.

These days any financial transaction has be signed in triplicate with clearance for brokers, agents, advisers and whoever but Vodacom Direct telecentres can LIE to you and RUN UP YOUR BILL willy-nilly.

Well done Vodacom, I am happy with the product but PEEVED by the service. Even more so because you DO NOT LISTEN.