AW
Archie W

1 reviews | Active since Apr 2017

10 Apr 2017, 22:37

Lying to make sales

<p>Vodacom phone us for contract with R1000 gift voucher that we can use at homemark(salesmen said we can use it at game but only to find out that we can use it only at homemark store) when gift vouche arrived we only found out that it was only R700 after many calls and and promised to get recordings from vodacom but no satisfaction. Also said its a S7 but when confirming delivery it was S smart. Ive got 4 contracts at vodacom with 2 of them is due for upgrade but think i must move to other company.</p>

0
Replies (4)
Vodacom
Vodacom's reply11 Apr 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply11 Apr 2017, 13:25
Official

Dear Customer

We apologise for the service you received and the inconvenience caused.

We have escalated this to the Sales Support Team for further assistance and feedback.

Regards

RoderiqueLategan

Best regards,

Vodacom
Vodacom's reply12 Apr 2017, 16:34
Official

Dear Customer

The Sales Team confirmed that the have been in contact with you and resolved this issue.

Regards

RoderiqueLategan

Best regards,

AW
Archie W's update12 Apr 2017, 18:40
Reviewer Update

Thanks it was resolved very fast.

It was 2 week of promises and all of a sudden it can be done in one day???

Why do we have to go to this extreme first to get response?????

But thanks for the person assisted us today.

Regards