JF
Jaune-Paul Festers
1 reviews | Active since Aug 2010
18 Sept 2024, 10:06
lying to get sales.
A Vodacom agent called me, saying that I'm on a 20GB day and 20GB night plan, but people are complaining because they are not using the night data so vodacom is changing it to 30GB day and 20GB night for the same cost of R219 (going back i now remember i pay R200 not R219) my one question was would the contract term stay the same as i dont want it to start over he said yes it will remain as the original) We then went ahead. later i got a email and the contract is a new 2 year contract. I want this cancelled. I do not want my term extended. also listen to the call and send me a copy aswell. FIX THIS
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Replies (1)Vodacom's replyOfficial
18 Sept 2024, 10:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Sept 2024, 10:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
