GS
Gerhard S

1 reviews | Active since Oct 2013

05 Oct 2020, 12:11

Lying to customers to get sales, Go with Telkom mobile.

I wanted to cancel my contract that was up with Vodacom. They put me through to consultant (Shambe s./By_shembes). He told me that I could get the P40 lite with 400mins and 1gig of data for a better price then telkom moblie. I accepted the offer and waited. Now on the 1st of October I receive 50min with 350meg. Tried for over 2 hours to get the problem resolved with Vodacom and either the call gets dropped or I get transferred from 1 person to the next. The last girl I spoke to told me she will escalate the problem to upper management and also that MR Shambe s./By_shembes will contact me within 24 hours. It is now 72 hours later and still nothing.

0
Replies (1)
Vodacom
Vodacom's reply05 Oct 2020, 14:21
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team