Lying to customers and wasting time.

Here goes complaint number two after the first one was not dealt with!!!

Vodacom I am considering moving to your competitors as the service is actually getting pathetic now. After my first complaint you got someone to phone me and fine I was satisfied after the phone call as I thought the issue was resolved. I promptly found out the next day after wasting my time and petrol I had just been told what I wanted to hear so Vodacom could pretend the problem was resolved.

The consultant told me he had cancelled my online upgrade and it will all be sorted by 4pm on the Friday afternoon, so that I could go in store and do my upgrade manually the next morning. I happily drove to the store where I was told my account is locked because their was an online order pending.., I then had to sit there for 30minutes on hold with Vodacom until someone eventually decided to answer the phone, The lady told me that she was sending through an email to the warehouse to cancel the order. This proving that what I was told on Friday that it would be sorted for me to go in on Saturday was a lie. Thanks for wasting my time and money for the second time now Vodacom.

I have no phone at the moment due to your poor service and lies so please do not even bother telling me an agent will phone me as this will solve nothing.

Im so pleased that you find it acceptable to lie to your clients and waste their time and money like this. How long does it take to cancel something?!? The fact that your entire system locks while you stuff around and lie to your clients about actually doing something is unacceptable!!!!