Lying sales people

Item: Vodacom
Rating: 1
Author: MERCY W

Good Day. Your reference for your query is ***. Thank you

I got a call on the 13th May 2025, I was offered a migration package from 100 G to 200g with the promise of paying the same amount. Today the amount has escalated to R 897 instead of R 478. I called customer care from 11h00 today 11/07/2025, was transfered to Billing transfered to sales- elite mobile, each of the person was very rude and didn't answer the question I have, the last person I spoke to is Lindiwe Simelane who couldn't give me an answer and said I must call billing department that couldn't help me to start with. WHERE DO I GET HELP? WHERE DO I GET HELP? WHERE DO I GET HELP

Helpful (0)

Replies (2)

Vodacom's replyOfficial

11 Jul 2025, 14:25

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply11 Jul 2025, 14:25

Official

MERCY W's updateReviewer Update

16 Jul 2025, 14:51

Dear Vodacom Customer. Your service ticket with reference number EC-21JR-285YGW has been closed. Thank you Vodacom.

No one called me, I don't know what happened with the migration I was falsely offered. Case closed

MERCY W's update16 Jul 2025, 14:51

Reviewer Update