MW
MERCY W

1 reviews | Active since Dec 2021

06 Aug 2024, 07:40

Lying sales consultants.

Their consultants lie to get sales. They put packages in my account that I canceled and charged me for them. I asked hundred times how much I was going to pay end July 2024 they calculated to R 1577 but they charged R 2095 that they didn't even explain to me. One shouted at me when she called and wanted to migrate my plans and I said no. She forced the sale that I didn't understand

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Replies (1)
Vodacom
Vodacom's reply06 Aug 2024, 08:20
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team