MW
MERCY W
1 reviews | Active since Dec 2021
06 Aug 2024, 07:40
Lying sales consultants.
Their consultants lie to get sales. They put packages in my account that I canceled and charged me for them. I asked hundred times how much I was going to pay end July 2024 they calculated to R 1577 but they charged R 2095 that they didn't even explain to me. One shouted at me when she called and wanted to migrate my plans and I said no. She forced the sale that I didn't understand
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Replies (1)Vodacom's replyOfficial
06 Aug 2024, 08:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Aug 2024, 08:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
