PE
Peter E
1 reviews | Active since Dec 2022
29 Dec 2022, 10:40
Lying sales agent
I will never deal with an upgrade via a call center again as I was **** to. Clear promise that I was not entering into a new 2 year contract and I repeated this a few times in the call yet I now have a new 2 year agreement. Logged a call to resolve this countless times with the exact date and time of the call so they could review the recording and reverse the upgrade. A Vodacom employee called after months to say they had resolved the matter but still loaded on their system as a 2 year contract - impossible to get such a simple lie fixed from their side. How many more customers fall prey to this despicable sales tactic!
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
29 Dec 2022, 11:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Dec 2022, 11:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
PE
Peter E's updateReviewer Update
05 Jan 2023, 08:47Thanks for the commitment to contact me regarding this matter. To date I have still had no contact from your team so I would appreciate it if you could follow through with this commitment.
PE
Peter E's update05 Jan 2023, 08:47
Reviewer Update
Thanks for the commitment to contact me regarding this matter. To date I have still had no contact from your team so I would appreciate it if you could follow through with this commitment.
Vodacom's replyOfficial
06 Jan 2023, 14:03Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Upgrades Team. Based on the feedback provided the team has confirmed they made contact with you and assisted with your query.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Upgrades Team. Based on the feedback provided the team has confirmed they made contact with you and assisted with your query.
Regards
Consumer Website Team
Best regards,
Vodacom's reply06 Jan 2023, 14:03
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Upgrades Team. Based on the feedback provided the team has confirmed they made contact with you and assisted with your query.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Upgrades Team. Based on the feedback provided the team has confirmed they made contact with you and assisted with your query.
Regards
Consumer Website Team
Best regards,
PE
Peter E's updateReviewer Update
06 Jan 2023, 16:29Thank you for finally resolving this matter, it has been such a mission to get it sorted out but I am now happy and a special thanks to Sue from one of the Vodacom partners for contacting me today and resolving the issue.
PE
Peter E's update06 Jan 2023, 16:29
Reviewer Update
Thank you for finally resolving this matter, it has been such a mission to get it sorted out but I am now happy and a special thanks to Sue from one of the Vodacom partners for contacting me today and resolving the issue.