Lying money *******

Absolutely trash company & completely inefficient so sorry I ever recommend my friends to this place. I will not be dealing with them in future.

After not reinstating my debt order and sending me statenents showing that my account is upto date. I get called by their accounts depart 2 weeks ago for an large amount outstanding, no debt order was reinstated. I go into to store make the payment and guess what Noone logs the payment on my account so after 5 phone calls and 2 weeks of fighting with head office for a resolve. I get told that I now have been cleared and my upgrade is due so I can get a new phone over the weekend, I think cool since I just cracked my phone anyway. Go to the store only to find out my account is till flagged as an arrears problem.

Phone accounts department after being sent away by the store. They tell me no it has been logged will take 2 hours to reflect now.

Go back to the store the next day to be told an upgrade will now cost me R3000 pay in fee. Because I am a negative payment customer.

Phone accounts department again they tell me they can't help me I must go to a store, go to the store they can't help me phone accounts.

After 2 almost hour calls I decided stuff this I might as well cancel my contract since the store told me I am in the last month an contract ends after this month.

Then the lady at the cancelation depart very friendly seemingly helpful says she sorted everything out and I can actaully upgrade with no pently fee she'll check on stock and call me in the morning. Surprise no phone call... I call back and get told after almost and hour on the phone that nothing has been resolved and I qualify no phone upgrades. But they can give me minutes on more expensive contract. I ask to speak to a superior and get told twice "they can't to talk to you".

So I asked what all is is involved in canceling a contract (becuase I would like to know if there are costs). I had to ask that 4 times. Just being ignored and then get told the cancelation is processed and there s R1800 fee to pay. But thats not what I asked. So then after clearing that up the consultant tells me the cancelation was reversed and my contract ends in February. Wait so now I went from being in my last month to have and extra 5 months and my monthly installment I higher and I have no upgraded package or phone.

"hold the line to rate the service". And ends the call.

When I get back from honeymoon end of October I will be terminating this contract.