jC
john C
1 reviews | Active since Apr 2013
24 Sept 2021, 12:45
Lying ****ers
I lost my job due to covid and yet for 2 months I paid as best as I could, going without food for some days, but at least you ****ing counts were paid best I could.
I now have a job and can pay my outstanding balance, and what hapoens, you cut my fibre!!!! My msin source of income.
I call your call Centre the 23 September at about 14:45 and was told my fibre will bevreleaded as I commuted to pay my R1500, yet it's still suspended, so yor agent **** to me!!!!
13 years and I never missed a payment, I make arrangements to pay best I could send, and you ****ets cut my only source of income **** you Vodacom, I'll blacken your name so badly where I go, because I am about to lose another job, why... Because you took away my fibre from me.
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Replies (2)
Vodacom's replyOfficial
24 Sept 2021, 13:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Sept 2021, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Sept 2021, 15:10Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records on the 25-09-2021 indicate that you were in contact with our Subscriber Collections Team and advised accordingly with regards to your query. Regards Consumer Website Team
Best regards,
Vodacom's reply27 Sept 2021, 15:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records on the 25-09-2021 indicate that you were in contact with our Subscriber Collections Team and advised accordingly with regards to your query. Regards Consumer Website Team
Best regards,