CP
Carin P

1 reviews | Active since Dec 2012

10 Aug 2016, 08:42

Lying consultants or system not up to standard

<p>My husband phoned to order me the Huawei P9 lite in white where he was told it was out of stock. My mom phoned 2 hours later and order the Huawei P 9 and when the phone was delivered it was the P9 lite in white exactly what my husband wanted to order. We phoned to send the phone back. We asked if the phone can't be tranferred onto my husband's name where we were just told NO ITS NOT HOW IT WORKS. Fine we send the phone back but still someone **** to us about the stock because how can one person say no stock and in the next few hours all of a sudden there was stock again but only send it out wrong and when asked no we can't get the phone and no it is out of stock once again. My husband has 5 contracts with Vodacom but I think it is seriously time to think about moving to a different service provider as this is ridicuous about the consultants not listening to what the customer wants and lying to them.</p>

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Replies (1)
Vodacom
Vodacom's reply10 Aug 2016, 09:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team